Address: WILD LIFE Sydney Zoo

1-5 Wheat Road Darling Harbour

Sydney 2000

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Frequently Asked Questions

We've got the answers!

Here you'll find the answers to some of the most common questions asked by our guests.

If you can't find the answer to your question in these FAQs, please feel free to contact our Call Centre team. Full contact details are available here.

If you have a question about the accessibility of WILD LIFE Sydney Zoo, please refer to the accessibility page.

Separate FAQs for tickets and passes can be found at the bottom of the ticket pages. 

General Questions

WILD LIFE Sydney Zoo has extensive wheelchair access facilities throughout the attraction and wheelchairs are available for free hire from guest services on arrival.

Please note: we require a security deposit, such as a credit or bank card, which is returned upon return of the wheelchair.

WILD LIFE Sydney Zoo doesn't currently have any storage space to take bags, luggage or prams. For information on luggage storage in the city click here.


No. We need to be mindful of the safety of our guests at all times.

No. WILD LIFE Sydney Zoo is a self-guided attraction, but talks, feeds and shows take place throughout the day. Guided tours are available. If you would like to book a guided tour or a VIP guided tour please call the Reservations team on 1-800-206-158. (Our telephone lines are open 9am - 5pm).

A child is considered 4 - 15 years. 3 years and under enter WILD LIFE Sydney Zoo free of charge.

WILD LIFE Sydney Zoo has an all 'Aussie' cafe on the beautiful Koala Encounters rooftop area. You can feast on anything from burgers to schnitzel, salad and fries, and much more!

For our full menu please click here. 

There is a family room located mid-way through WILD LIFE Sydney Zoo.

No child or children under the age of 15 will be admitted to WILD LIFE Sydney Zoo unless they are accompanied by an adult who shall be 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.

Please view the ticket section of our site to find out what ticket type suits you or your family best to visit WILD LIFE Sydney Zoo. There are ticket specific FAQ’s at the bottom of the ticket you are looking at so make sure you take a look when choosing your ticket.

If you can't find the answer to your question in this FAQ, please feel free to call our Contact Centre team.

Our telephone lines are open from 9am - 5pm, 7 days a week.

Tel: 1-800-206-158

Email: reservations@merlinentertainments.com.au