Can my children ride scooters or rollerblades inside the
No. We need to be mindful of the safety of our guests at all
Do you have a family ticket?
Family general admission tickets are ONLY available online. They
are not available for purchase at the attraction. Family
combination passes are vailable both at the attraction and online.
Combination passes are discounted by an extra 10% online compared
to buying at the attraction. WILD LIFE Sydney Zoo also offers a
family Merlin Annual Pass, giving 2 adults and 2 children unlimited
entry to all Merlin attractions in Sydney, the rest of Australia
and New Zealand. Click here to
find out more about the Merlin Annual Pass.
How many visits does my ticket allow me into WILD LIFE Sydney
General admission tickets (including online savers) and
combination passes are valid for one entry into the attraction. The
Merlin Annual Pass gives you unlimited entries for 12 months.
Do we have to enter WILD LIFE Sydney Zoo straight after
purchasing our tickets?
No. You may enter at a later time on that day, however this is a
one entry ticket which must be used on the day of issue.
Do you have a cloakroom?
WILD LIFE Sydney Zoo doesn't currently have any storage space to
take bags, luggage or prams.
Is it a guided tour?
No. WILD LIFE Sydney Zoo is a self guided attraction, but talks, feeds and shows take
place throughout the day. Guided tours are available. If you would
like to book a guided tour or a VIP guided tour please call the
Reservations team on (02) 8251 7800.
You say 'save up to 30%'
on this website, so how do I get those tickets?
Our General Admission (Single Visit) online tickets are priced
according to the time and date you want to visit. As with other
tickets and experiences that are sold online, from flights to theme
park passes or hotel rooms, the best prices are available during
off peak times, such as late afternoons or weekdays (although we do
occasionally run special discounts during peak times too). That's
not to say that visiting at those times is any different in terms
of experience, as we strive to offer all of our guests a great
experience, no matter when they visit. Aside from the biggest
discounts we offer during off peak times, we also guarantee to
ALWAYS offer a minimum 10% discount on General Admission tickets
when you buy on this website compared to standard walk up prices,
so you'll save money no matter when you want to visit. And there's
no booking fees either, so there are no nasty surprises when it
comes to purchasing. Click to view General Admission tickets.
What age are Children?
A child is considered 4 - 15 years. 3s and under enter WILD LIFE
Sydney Zoo free of charge.
Is there food inside?
WILD LIFE Sydney Zoo has a cafe on the beautiful Koala Encounters rooftop area.
attraction for paying guests, and we also have food outlets in our
main foyer, which are open to paying guests and all members of the
public visiting Darling Harbour.
Is there a family room inside?
There is a family room located mid-way through WILD LIFE Sydney
Can children visit the attraction without supervision?
No child or children under the age of 15 will be admitted
to WILD LIFE Sydney Zoo unless they are accompanied by an
adult who shall be 18 years or over and such child or children
whilst on site must remain under the control or supervision of an
adult at all times.
Do you have to use your tickets in one day?
Single admissions (Single Visit tickets or Online Savers) are
valid for one entry and must be used on the date and time specified
during the online booking process (if applicable).
How do the combination
Our combination passes offer you one entry into each of the
attractions included on your chosen pass. When you buy a
combination pass here on the WILD LIFE Sydney Zoo website, you will
be required to select a date for your visit. This is the date for
your WILD LIFE Sydney Zoo visit ONLY. From the date you select for
your WILD LIFE Sydney Zoo visit, you will then have 30 days to
visit the other attractions included on the combination pass you
have chosen. The reason you must visit WILD LIFE Sydney Zoo FIRST
when you buy any combination pass on this website is because it is
upon arrival at WILD LIFE Sydney Zoo where your tickets to the
other attractions are issued to you. The other attractions are
unable to issue those tickets from their ticketing systems. You can
then use them to gain entry at the other attraction/s on the same
day as your WILD LIFE Sydney Zoo visit if you wish, or on a date
within 30 days from that point. Likewise, if you buy a combination
pass which includes WILD LIFE Sydney Zoo on the website of one of
the other combo pass partner attractions (SEA LIFE Sydney Aquarium,
Sydney Tower Eye, Manly SEA LIFE Sanctuary or Madame Tussauds
Sydney), then you will need to visit whichever attraction you
bought the pass from first, on the date specified by you when you
made the booking. You will then have 30 days to visit WILD LIFE
Sydney Zoo and the other attractions. Click to go to the
If you can't find the answer to your question in this FAQ,
please feel free to call our Contact Centre team.
Our telephone lines are open from 9am - 5pm, 7 days a week.
Tel: +61 2 9333 9288
Alternatively, you can ask us a question on the WILD LIFE Sydney Facebook