Frequently Asked Questions (FAQ)
Here you'll find the answers to some of the most common questions asked by guests at WILD LIFE Sydney Zoo and through our Call Centre.
Can my children ride scooters or rollerblades inside the attraction?
No. We need to be mindful of the safety of our guests at all times.
Do you have a family ticket?
Family general admission tickets are ONLY available online. They are not available for purchase at the attraction. Family combination passes are vailable both at the attraction and online. Combination passes are discounted by an extra 10% online compared to buying at the attraction. WILD LIFE Sydney Zoo also offers a family Merlin Annual Pass, giving 2 adults and 2 children unlimited entry to all Merlin attractions in Sydney, the rest of Australia and New Zealand. Click here to find out more about the Merlin Annual Pass.
How many visits does my ticket allow me into WILD LIFE Sydney Zoo?
General admission tickets (including online savers) and combination passes are valid for one entry into the attraction. The Merlin Annual Pass gives you unlimited entries for 12 months.
Do we have to enter WILD LIFE Sydney Zoo straight after purchasing our tickets?
No. You may enter at a later time on that day, however this is a one entry ticket which must be used on the day of issue.
Do you have a cloakroom?
WILD LIFE Sydney Zoo doesn't currently have any storage space to take bags, luggage or prams. For information on luggage storage in the city click here.
Is it a guided tour?
No. WILD LIFE Sydney Zoo is a self-guided attraction, but talks, feeds and shows take place throughout the day. Guided tours are available. If you would like to book a guided tour or a VIP guided tour please call the Reservations team on (02) 8251 7800.
Our General Admission (Single Visit) online tickets are priced according to the time and date you want to visit. As with other tickets and experiences that are sold online, from flights to theme park passes or hotel rooms, the best prices are available during off peak times, such as late afternoons or weekdays (although we do occasionally run special discounts during peak times too). That's not to say that visiting at those times is any different in terms of experience, as we strive to offer all of our guests a great experience, no matter when they visit. Aside from the biggest discounts we offer during off peak times, we also guarantee to ALWAYS offer a minimum 10% discount on General Admission tickets when you buy on this website compared to standard walk up prices, so you'll save money no matter when you want to visit. And there's no booking fees either, so there are no nasty surprises when it comes to purchasing. Click to view General Admission tickets.
What age are Children?
A child is considered 4 - 15 years. 3s and under enter WILD LIFE Sydney Zoo free of charge.
Is there food inside?
WILD LIFE Sydney Zoo has a cafe on the beautiful Koala Encounters rooftop area. attraction for paying guests, and we also have food outlets in our main foyer, which are open to paying guests and all members of the public visiting Darling Harbour.
Is there a family room inside?
There is a family room located mid-way through WILD LIFE Sydney Zoo.
Can children visit the attraction without supervision?
No child or children under the age of 15 will be admitted to WILD LIFE Sydney Zoo unless they are accompanied by an adult who shall be 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.
Do you have to use your tickets in one day?
Single admissions (Single Visit tickets or Online Savers) are valid for one entry and must be used on the date and time specified during the online booking process (if applicable).
Our combination Sydney attractions passes offer you one entry into each of the attractions included on your chosen pass. When you buy a combination Sydney attractions pass here on the WILD LIFE Sydney Zoo website, you will be required to select a date for your visit. This is the date for your WILD LIFE Sydney Zoo visit ONLY. From the date you select for your WILD LIFE Sydney Zoo visit, you will then have 30 days to visit the other attractions included on the combination pass you have chosen. The reason you must visit WILD LIFE Sydney Zoo FIRST when you buy any combination Sydney attractions pass on this website is because it is upon arrival at WILD LIFE Sydney Zoo where your tickets to the other attractions are issued to you. The other attractions are unable to issue those tickets from their ticketing systems. You can then use them to gain entry at the other attraction/s on the same day as your WILD LIFE Sydney Zoo visit if you wish, or on a date within 30 days from that point. Likewise, if you buy a combination Sydney attractions pass containing WILD LIFE Sydney Zoo on the website of one of the other combo pass partner attractions (SEA LIFE Sydney Aquarium, Sydney Tower Eye, Manly SEA LIFE Sanctuary or Madame Tussauds Sydney), then you will need to visit whichever attraction you bought the pass from first, on the date specified by you when you made the booking. You will then have 30 days to visit WILD LIFE Sydney Zoo and the other attractions. Click to go to the combination Sydney attractions passes.
If you can't find the answer to your question in this FAQ, please feel free to call our Contact Centre team.
Our telephone lines are open from 9am - 5pm, 7 days a week.
Tel: +61 2 9333 9288
Alternatively, you can ask us a question on the WILD LIFE Sydney Facebook page.