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Staying Safe

COVID-19 Updates and Health and Safety Changes

We are now open!

In line with government guidance, WILD LIFE Sydney Zoo has reopened for guests who are fully vaccinated guests only (note: children under 16 years & guests with medical exemptions will not need to be vaccinated to visit). 

We continue to implement a range of health & safety measures that are in line with Government advice, and all of our plans and visitation guidelines are subject to NSW Health Orders at the time of reopening. 

If you find yourself in the unfortunate case of purchasing a ticket & needing to postpone your visit due to Covid restrictions, we will honour your tickets for 60 days from the date of our reopening.

For more information regarding rescheduling your tickets please scroll down. You can pre-book your new time slot here.
We look forward to welcoming you back soon!
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Attraction Vaccination Policy

Government guidance stipulates that only fully vaccinated adults may enter indoor entertainment venues whereby our attractions fall under this category. It’s important that we follow these guidelines in order to operate safely, along with a range of other measures we have put in place.

Proof of vaccination will need to be provided alongside a valid photographic ID.

A COVID-19 digital certificate

You can download your COVID-19 digital certificate using:

You can add your COVID-19 digital certificate to your smartphone Apple Wallet or Google Pay. Instructions are available on the Services Australia website.

 

Immunisation history statement

Your immunisation history statement shows all vaccinations you have had that are recorded on the Australian Immunisation Register. This includes your COVID-19 vaccinations.

You can get a copy of your immunisation history statement on:

Instructions are available on the Services Australia website.

 

If you can’t get proof of your vaccination online or you don’t have a Medicare card

 

NOTE: The government have announced an upgrade to the Service NSW app from the end of October, which will allow guests to both check-in and show confirmation of being fully vaccinated using the Service NSW app. Our current stipulations are subject to change in line with government advice.

Children over the age of 15 years are required to be double vaccinated unless they have a medical exemption.

All NSW based staff will be required to follow the NSW Government public health orders.

Only fully vaccinated people, children under 15 years & guests with exemptions are permitted to enter our attractions, according to current Government guidance. Unfortunately, we cannot make exceptions for those who have received one vaccination; however, our bookings team is happy to work with you to rearrange a date for your visit once you have become fully vaccinated.

Wearing Masks Indoors

In line with the most recent NSW health advice on Covid-19, mask wearing is now mandatory in our attractions. The wearing of face coverings applies to all attendees 12 years and over and excludes those with certain health conditions and / or disabilities. For latest updates in regards to the guidelines about face coverings please monitor the NSW Department of Health website.

 A: A face covering is not strongly recommended in our indoor attractions in some circumstances including:

  • Infants and children under the age of 12 years but it is encouraged that children wear a mask where practicable.
  • A person who is affected by a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition
  • Persons who are deaf or hard of hearing, where the ability to see the mouth is essential for communication
  • When consuming food, drink or medication

A: The public health order indicates that you are exempt from wearing a mask if you have a medical excuse. This includes, but not limited to, if you have a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable (for example, a skin condition, an intellectual disability, autism or trauma).

Please let our staff know if you have a medical exemption upon your arrival. 

A: It is recommended by the Chief Health Officer that masks be a "fitted face covering"  that fits securely around the face, it must be designed to be worn over the nose and mouth.

Scarfs or bandanas are not recommended and when wearing a single-use mask, please consider the responsible disposal of it by putting it in the rubbish bin after using it once.

To learn more about suitable three layers masks please visit the NSW Government Department of Health website.

A: All our staff will wear a face mask at our attractions in accordance with the State Government guidelines. 

Prior to your arrival

  • Please make sure you have made your booking online where possible. This includes pre-paying and selecting the date and timeslot of your visit.
  • Our valued Annual Pass members can pre-book their timeslot here. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the attraction. Check your new expiry here.
  • Those with pre-purchased open-dated tickets and third-party tickets can pre-book here.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact us via our helpdesk should you need to amend your booking.

On arrival at WILD LIFE Sydney Zoo

  • We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
  • Guests will notice new information signage informing them of key safety messages and instructions.
  • We are required to record contact details for all guests to ensure contact tracing can be conducted if necessary.
  • In line with the most recent NSW health advice on Covid-19, the wearing of face coverings is mandatory and applies to all attendees 12 years and over and excludes those with certain health conditions and/or disabilities.

Social distancing measures within our attraction

  • We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another.  Our employees will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been re-con­figured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
  • At present, educational talks will not be offered, in line with social distancing requirements
  • We have introduced new capacity limits and timeslots. These restrictions will help ensure there is plenty of room for social distancing.
  • We have suspended some experiences to ensure that social distancing is suitably maintained. These include the Australian Wildlife Tour and our Koala Breakfasts.
  • We have installed new hygiene screens at our service counters to help physically separate guests from employees.
  • We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests. For example, this includes the way in which we undertake guest service activities.

Enhanced Hygiene Measures

Cleaning an disinfection measures within our attraction

  • We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as tables and chairs, service counters, grab and flush handles, door handles/plates, elevator buttons and taps.
  • We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
  • We have introduced a large number of hygiene stations/hand sanitiser dispensers around the attraction for guests to use.
  • We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
  • As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
  • Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.

We hope these new health and safety measures provide our guests with confidence.  These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and well-being of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.

Postponing your visit

Please note due to the changing Covid situation, we are honouring all ticket sales for a further 60 days from when our attractions re-open. 

If you have pre-purchased tickets & need to postpone your visit, simply visit our attractions within 60 days of when our attractions first re-open using your original ticket & make sure to pre-book a timeslot here.

If you have any outstanding issues or questions please submit them to our customer care team here: https://bit.ly/wlscustomercare

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